Monday, July 11, 2011

A game of character: A family journey from Chicago’s southside to the ivy league and beyond

By Craig Robinson with Mim Eichler Rivas


Book review by Richard L. Weaver II, Ph.D.


If you’re just looking for a book of inspiration — searching for love, seeking discipline, establishing respect, living with conviction, being relentless, revealing passion — this would be a good choice.


If the book you want to read would be one about parental influence — that is, how parents can positively affect one’s life, and the imprint parents can leave on their children and their children’s values — this would be a good choice.


If, instead, you want a book about character — how a single person with strong motivation and unbelievable conviction — not only can influence others, but in special, well-orchestrated ways does influence those around him — this would be a good choice.


This is a well-written book in which Robinson derives important lessons from the way he was raised, the influences of both his parents, and the various guides and suggestions from his environment (teachers, professors, other coaches, co-players, kids he coached, and mentors) that he shares with his readers.


However, if you want a book that gives insight into the character of both Michelle Obama or Barack Obama, then this becomes an even more enjoyable and insightful choice.  For example, I found fascinating the way Craig and his sister, Michelle, went about vetting Barack — determining whether or not he would be a suitable suitor.  The insights Craig derived from the way Barack played a “pick-up” basketball game were both delightful and telling.  


It was great fun reading about how Michelle (Craig calls her Miche) LaVaughn Robinson met Barack (while he was interning at the Sidley Austin law firm in Chicago).  Craig writes of Miche’s interest: “But before that evening when we first met him, apparently Barack almost blew it by asking her out that first summer when he worked for her as an intern.  Big mistake!  When I heard about that, I had little hope for the guy.  Michelle turned him down, adamantly.  While I didn’t get the transcript of what she said, I can assure you that when my sister is adamant about something, there is no negotiating to follow” (p. 149).  There is much more on this, but this gives you an idea of how much insight and information Craig shares — and how he uses examples from his life to draw lessons.  In this case it was how the types of choices we make reveal character.


It was even more fun reading about Sasha as the flower-girl at Craig’s wedding, how she was coached, and then how she performed — dropping one petal at a time “with thoughtful strategy and purpose” (p. 184).  Delightful stuff.


How Michelle delivered the “best-man toast” at the reception was also insightful.  When she became choked-up, Barack “rose from his seat and went to stand next to her,” and how “I [Craig] went to stand on the other side of my sister—but I was more emotional than the two of them.  And by the time Michelle was done, everybody in the place was crying like a baby” (p. 186).


The way Barack introduced the idea of running for the presidency, how he bounced the idea off Craig, and how Barack “asked if I [Craig] minded talking to Michelle about how this window of opportunity might not ever be available again . . .” (p. 189), is truly fascinating history.  What Craig experienced emotionally before confronting Miche and his mother about Barack’s intentions was interesting, and how he prepared for both meetings was eye-opening to say the least (pp. 189-192).


Craig offers insider information about the planning and running of the campaign for the presidency and the role he was asked and came to play in the campaign.  He talks about the importance that the interactive Web site played in the campaign and how “the game plan developed by Barack with his closest strategists (David Axelrod and David Plouffe) hinged on changing the game of politics as usual” (p. 198).  There is no one else who can provide these insights, observations, and responses.  What the Obama campaign asked of Craig Robinson was really “above his pay grade,” but how he responded, prepared, and delivered is information you will not find elsewhere.


I thought what Craig writes about the campaign’s response to the “out-and-out-lies being reported as fact” was exceptional information: “Indeed, Barack, Michelle, and all of the Obama fr President staff would stay up above the fray and not get into the mud-slinging.  In the general election, that quality of character — keeping your cool and having the right temperament — would help win the day.  Barack’s natural ability to remain calm and focused on the problem at hand — ‘No Drama Obama’ — thus made him the leader that America needed at a time of grave uncertainties.  It’s one of his attributes that continues to amaze me [Craig], and I know him pretty well” (p. 209).


Sure, the book is about Craig, about basketball, and about character, but this book is amazing on a number of different levels.  At just 256 pages, it is well worth the read!


This book can be found at Amazon.com:  A game of character: A family journey from Chicago’s southside to the ivy league and beyond

Sunday, July 10, 2011

Book Review Mondays

The Body Toxic: How the hazardous chemistry of everyday things threatens our health and well-being
by Nena Baker


Book Review by
Richard L. Weaver II, Ph.D.

http://www.amazon.com/Body-Toxic-Hazardous-Chemistry-Well-being/dp/0865477078

This is a self-help book for curbing chemical poisoning. It is an informative, well-supported (26 pages of notes), engaging (because of the numerous stories she tells that illustrate the hazards of toxic chemicals beyond the scientific facts), and well-written book that will very likely cause you to make changes in your life and, if not, to become more aware of your immediate environment. K. Lorimor of Phoenix, Arizona, writes, “Since I read this book, I have been changing the way I shop, cook and buy. I read labels from food to cleaning supplies to shampoo and conditioners and more.” Baker is clearly an investigative reporter, and if nothing else, if she can initiate a national conversation about toxic substances, our exposure to them, and their prevalence in our world, she has served a valuable purpose. This is a book everyone should read but, especially mothers. Actually, this book should be a call to action for everyone.


No time to think: The menace of media speed and the 24-hour news cycle
by Howard Rosenberg and Charles S. Feldman


Book Review by
Richard L. Weaver II, Ph.D.

http://www.amazon.com/No-Time-Think-Menace-24-hour/dp/0826429319/ref=sr_1_1?ie=UTF8&s=books&qid=1240357502&sr=1-1

I am attracted to books that challenge you and make you think, and this fits neatly into that category. This is a well-written book full of specific facts, examples, and situations. With the downsizing or disappearance of many newspapers, it is a timely book as well. Any “news junkie” over the past decade will recognize most of what the authors write about. Their expertise goes unchallenged, and Cliff Milledge, in his critique of the book on Amazon.com writes about the advantage of having these co-authors: “there's a good reason why this book has two authors. Feldman spent 20 years as a TV and radio reporter as the guy in front of the camera or the mic, and Rosenberg covered the media for the LA Times (and won a Pulitzer along the way). The net effect is that you get a real feel for how our news actually gets put together from an insider and an outsider, each of whom brings a unique perspective and old school journalistic morals.” Not only does the situation of newspapers in our nation create a need for such a book as this, but their focus is the effects of the rise of 24-hour cable news and internet blogging. There is much food for thought in this book because the authors suggest that the media blizzard each person receives scrambles their perspective and, potentially, distorts how they act — and it affects consumers, politicians, and government leaders. If you have any interest in the future of journalism, Rosenberg and Feldman offer an urgent wake-up call.


----

Through our reading, researching, and writing, And Then Some Publishing (and our extended family of readers) mine volumes of books representing a wide variety of tastes. We use the books in our writing, test and try suggested techniques, and we read for enjoyment as well. We wouldn't spend the time reviewing the books if we didn't get something out of it. Read more reviews on other fantastic books at our BookWorksRules.com website.

Friday, July 8, 2011

LAUGH . . . And Then Some!

ATTORNEY: She had three children, right?

WITNESS: Yes.

ATTORNEY: How many were boys?

WITNESS: None.

ATTORNEY: Were there any girls?

WITNESS: Your Honor, I think I need a different attorney.  Can I get a new attorney?

Laugh Like There's No Tomorrow: Over 2,000 jokes from the Internet

From Day #218 in a complete manuscript compiled by Richard L. Weaver II

Thursday, July 7, 2011

What one letter can do II

by Richard L. Weaver II, Ph.D.    

I had just picked up a copy of Linda Kaplan Thaler and Robin Koval’s book, The power of small: Why little things make all the difference (Boradway Books, 2009) as a small item occurred that made a big difference in some people’s lives.  This story is what their book is about.
    
On May 20, 2009, at the request of my granddaughter, Mckenzie, I donated blood at Woodland School in Perrysburg, Ohio.  For me, donating is a regular thing, and I donate as often as I can.  While donating, I signaled the woman in charge of the donation to come to my donation site.
    
When she arrived I told her of a lingering concern of mine which I had expressed for the past several years each time I donated.  I showed her the “dirty” sponge ball I was compressing as I was donating, and then I told her of a grim statistic which truly made her grimace.
    
“Are you aware,” I said with forthrightness, “that most men don’t wash their hands with soap and water after going to the bathroom?”
    
It looked to me as if she was completely unaware of this, and she replied something to the effect of, “Oh, yuck.”
    
She proceeded at once to let me know that she would make a note of it and pass on my concern to her superiors.  She went back to her table and lifted up her pad and pen to show that she was engaged in the writing of the memo.
    
Now, I have no idea about the effect/results of her memo (and I heard nothing more about it), but when I went home I used the Internet to locate the name of the executive director of the American Red Cross in the greater Toledo area, and I sat down to write Tim Yenrick a letter.
    
I alerted Mr. Yenrick to the situation, and I quoted statistics I found from Science Daily (quoting from my letter to him) that reported “that only 66% of men wash their hands with soap and water after going to the bathroom.  The percentage,” the report stated, “is much higher (88%) for women.”  “If the report were based on my own observations alone,” I wrote in my letter to Mr. Yenrick, “I would suggest that barely 50% of men wash their hands with soap and water after going to the bathroom.”
    
“What this means,” the letter to Mr. Yenrick continues, “is that 33% of men and at least 12% of women who grip this rubber ball have not washed their hands with soap and water after going to the bathroom.”  My letter continues: “From the website, WinkNews.com, I quote for your interest: ‘Frequent hand washing is the single best thing people can do to avoid getting sick, from colds and the flu to germs lurking in food, doctors say.’”
    
I gave Mr. Yenrick several possible solutions, let him know that I am not a constant complainer nor one who creates problems, provided him a way to contact me, and mentioned that I would appreciate a response to my letter.
    
Less than one week later, Ms. Peggy A. Holewinski, Development Officer, American Red Cross, Greater Toledo Area Chapter, responded by email, on behalf of Mr. Yenrick, who said she understood my “concerns over disease transmission and the re-use of a rubber ball during blood donations.”  “However,” she added, “the American Red Cross is one organization with two divisions.  Blood Services and Chapter.  We have forwarded a copy of your letter,” she said, “to the CEO of Blood Services.”  And she provided the name, address, phone, and email of: Mr. Donald L. Baker, Chief Executive Officer, American Red Cross, Western Lake Erie Blood Services Region
    
Ms. Holewinski added, “I am certain Mr. Baker will be in touch with you next week.”
    
On July 8, 2009, Ms. Kathy Smith, Director, Donor Services, Western Lake Erie Blood Services Region, called me to explain she had received a copy of my letter, and that she was going to do something about it.  She said that about a year ago (in 2008), the matter had been raised, but (apologizing profusely) she admitted she had not followed through on the complaint.  She said that my letter would prompt not just her attention but action as well.
    
That evening (July 8, 2009), I checked the messages I had received, and there was an email message from Ms. Smith saying, “Thank you again for taking my call today and for your patience in the timeliness of our region’s response.”
    
She continued in her email message saying, “I just received the memo prepared by our collection team supervisor and see that the date we will start having the hand sanitizer on the canteen table will be Monday [July] 13th.  This memo is going in our team’s mailboxes today [July 8, 2009].  We’ll ask that our Supervisors spot check for a few weeks to watch for consistency on this practice.  Please do let me know if your next experience doesn’t include this opportunity to clean your hands after donation."  Most people move from the donation site to a table where they consume water, coffee, cookies, and other snacks---meaning that they convey the germs from their hands directly to their mouth.

A hand sanitizer located between donation sites and the canteen area made very good sense.
    
In her last paragraph, Ms. Kathy Smith thanked me for my loyalty and commitment, and she explained, “About 5% of our total eligible population donates blood.  Most of us have had family, friends, co-workers or neighbors that have been recipients of this life saving gift.  Thank you for your contribution of blood and for the time you give us with each donation.  You serve patients in need.”
    
With her letter to me, Ms. Smith enclosed an attachment.  It was the memo from Chet Greene, Collection Team Supervisor, “To Collections Supervisors and Regulatory staff,” with a copy to both Kathy Smith and Michele Blodgett (with whom I have had no contact).  The subject line reads: “Sani Hand Cleaner.”  And this is what the memo said:
     
          “Due to recent concerns from our donors about the squeeze balls used during 
         phlebotomy  and the potential for germ transmission we are requesting that a 
         bottle of the Sani Hand Cleanser be put in canteen areas for donors use after 
         they leave the VP area to enjoy canteen snacks....This will help to enhance the 
         donors’ overall experience at our blood drives.  We would like for you to begin 
         this starting Monday 07/13/09 placing a bottle of the hand cleanser in canteen 
         areas.”
    
From all that I read, it was my single letter that prompted this change.  Now when you donate blood, please don’t just notice the hand sanitizer in the canteen area, having just squeezed a dirty sponge ball as you donated, please use it before having your cookies or leaving the donation site.  Thaler and Robin Koval’s book, The power of small, offers hundreds more examples about how small things can make a big difference.
-----
 If you’ve never donated blood, this website, sponsored by the American Red Cross, is entitled, “FAQs About Donating Blood.”  On the site are listed 13 questions such as the safety and frequency of donating, as well as your eligibility, the time it takes, and how a pleasant situation can be provided.

“Life Advice About Being a Blood Donor,” offers even more and varied information.  If you’ve never donated blood, this website offers a very quick read about all aspects of the experience.  It if definitely worth a visit.
-----
Copyright July, 2011, by And Then Some Publishing L.L.C.

Wednesday, July 6, 2011

Day #261 - Do not fear the shadow of uncertainty.

SMOERs: Words of Wisdom

"Fear less, hope more;
Whine less, breathe more;
Talk less, say more;
Hate less, love more;
And all good things are yours."  --Swedish Proverb

Day #261 - Do not fear the shadow of uncertainty.

SMOERs: Self-Motivation, Optimism, Encouragement Rules! - Daily Reminders for Outstanding Living
An everyday guide full of quotations to uplift your spirits.  This is one of three motivational quotations for Day #261.
Free 30-Day sample: smoers.com

Tuesday, July 5, 2011

And Then Some News

Thursday's Essay Preview

This is second of two essays that not only prove "the power of small," but show, too, the power of a personal letter.  The first two paragraphs of this second essay reads: "I had just picked up a copy of Linda Kaplan Thaler and Robin Koval’s book, The power of small: Why little things make all the difference (Boradway Books, 2009) as a small item occurred that may make a big difference in some people’s lives.  This story is what their book is about.
   
"On May 20, 2009, at the request of my granddaughter, Mckenzie, I donated blood at Woodland School in Perrysburg, Ohio.  For me, donating is a regular thing, and I donate as often as I can.  While donating, I signaled the woman in charge of the donation to come to my donation site."

                                                                   
                                                                                      

Thursday's Essay Excerpt - from the last paragraph of the essay



From all that I read, it was my single letter that prompted this change.  Now when you donate blood, please don’t just notice the hand sanitizer in the canteen area, having just squeezed a dirty sponge ball as you donated, please use it before having your cookies or leaving the donation site.  Thaler and Robin Koval’s book, The power of small, offers hundreds more examples about how small things can make a big difference.


And Then Some News

Monday, July 4, 2011

A god who hates: The courageous woman who inflamed the Muslim world speaks out against the evils of Islam

By Wafa Sultan


Book review by Richard L. Weaver II, Ph.D.


Everyone should read this book.  Not only is it a captivating story, not only does Sultan do an excellent job in describing and providing the specific details of her journey, and not only will this book shock you by what Sultan describes, this book is a real education about an important element/fixture in our society.  This kind of knowledge is important, essential, and necessary.


Of well over 100 books that I have reviewed, this ranks at the very top of the list.  The very top!


When you are able to digest all the information Sultan offers readers, you will be amazed at the changes in your mental state, the alteration of your beliefs, and the fundamental changes in your attitudes toward the Muslim world and, especially, Islam.  She clearly provides the examples and the evidence that Islam is an archaic, outdated, obsolete, and anachronistic religion.


There is no way that a single review of Sultan’s book can possibly do it justice, and I know that this one will not; however, if you choose not to read this book, here is some of the essential information you will miss.


On page 26, she writes: “The teachings of Islam have destroyed the men and women there, and rendered them incapable of the smallest measure of humane behavior.”


On page 28, after writing about a young woman who had been sexually abused by her father, her brother, an uncle, or another male relative, who became pregnant not long after her first period, then taken to a doctor: “One would think that a doctor’s attitude to young women in distress such as this would have been one of care and sympathy.  No relationship between a man and a woman in that sick society could be anything but oppressive and exploitative, not even the relationship between a male doctor and his female patients. . . “


Page 57: “. . . Islam, in its teachings, mode of thinking, and way of life, is still captive in a prison whose doors have not opened for fourteen centuries.  It is exactly like a man who lives in a hut in the middle of a wood.  The hut is Islam and the wood is the unknown.  To avoid his fear of the unknown the man has locked all ways in and out of his hut and refuses to go out into the wood.  The Muslim treats the world around him in the same way that the man who lives in the hut does.  He is afraid of the world around him.  His education has not encouraged him to equip himself with the skills necessary for confronting his apprehensions or probing the depths of that world.  On the contrary, this education has taught him to fear his surroundings, convinced him to mistrust them, and warned him of the evil that that world holds in store for him.”


Page 79: “In Islam, a husband owns his wife just as he does the furnishings of his home.”


P. 114: “I feel into the trap of Islam in the early years of my childhood,” Sultan writes.  When I grew older, I decided to escape from that trap.  My freedom lies in my decision.  I don’t believe that I will ever be able to free myself completely from the jaws of that trap — no one can — but my inability to do so does not detract from my freedom.  I am free now, whether I manage to free myself completely or only partially.”


P. 124: “Under this law [Islamic law] the childhood of many young girls is violated throughout the Islamic world.  In many Arab countries such as Jordan, Syria, and Egypt, hundreds of crimes are committed every year against the rights of underage girls, who have no control over their lives, by men from the Arabian Gulf states.  These men with their illicit money and their nonexistent morals take advantage of the poverty running rampant in these countries to buy minors for money.  For each girl purchased by one of these monstrous pigs, it is the beginning of a journey of suffering, which usually ends with the underage girl being returned to her family after her childhood, her womanhood, her honor, and her reputation violated in exchange for trifling sums of money, in the name of marriage in accordance with the law of God and his Prophet . . . “


PP. 127-128: “When discussing the deteriorating position of women in the Muslim world some defenders of Muslim law protest, claiming that Islam revered women, but that some of its followers had misunderstood the Koran and the Prophetic tradtion.  But I still have a question: Have the same followers misunderstood the Prophet’s attitude to women in his lifetime?  Where are the Koranic verses or Prophetic traditions that can alleviate the ugliness of these attitudes?  They are not to be found.  How can we view the marriage of a fifty-year-old man to a six-year-old girl (consummated three years later) other than as rape?  The answer is not to be found.  How can we view the marriage of a man to his son’s wife as an acceptable act?  There is no passage to make one think otherwise.  How can we view a man’s marriage to his female captive after he has attacked her tribe and killed her husband, father, and brother except as a crime?  We can’t because there are no verses or traditions to persuade us otherwise?


P. 129: “Islam was born into an environment that sanctioned the capture and rape of women, holding them — not the man committing the crime — responsible.  Islam did not proscribe what was already permissible. On the contrary, it legalized it and enshrined it in canonical law. . . .”


P. 131: “A Muslim man can see himself only in terms of his ability to pump out money and sperm.  The Muslim woman, for her part, sees herself only as an incubator for his sperm and as a piece of furniture he has bought and paid for with his money.  The man alone decides when to take possession of this object and when to deposit his sperm in it dictating a relationship in which human feelings have no value.”


P. 135: “When I began to learn to read, the Koran was the first book I opened.  I can never remember anyone explaining these versus to me in a more merciful and tolerant way than I understand them today.  Today most Muslims attack me unmercifully.  They accuse me of picking out from the Koran those verses which serve my purposes, just as I would pick the best cherries out of a boxful.  Naturally, I like this simile, and cannot see anything in it that reflects badly on my reliability.  The box that God reveals is not supposed to have any spoiled cherries in it. . . .”


P. 137: “Muslim education has stunted women to the point of depriving them of their mind and their conscience.  This education has had a profound effect on the minds of Muslim men and women alike. . . .”


P. 139: “The Muslim male is conceited.  His ogre has appointed him as his deputy and has conferred absolute power upon him.  This power knows no bounds and has no respect for women’s intelligence or emotions.  Even where something as private and personal as having sex with one’s spouse is concerned, Islam gives women no choice in the matter.  Muhammad: says in another hadith “If a man summons his wife to his bed and she refuses, the angels will curse her until the morning.”


P. 139: “When there is a conflict between obeying her husband and obeying God, a woman owes her first obedience to her husband.  This means that she is not allowed to fast or pray unless her husband agrees, as laid down by the words of the Prophet of Islam in a hadith: “A woman shall neither fast nor pray without her husband’s authorization.”


P. 153: “This is not the only incident, unfortunately, of a Muslim saying one thing to an English-speaking audience and something else entirely to an Arabic-speaking audience and something else entirely to an Arabic-speaking one.  In the wake of the September 11th attack, a study even was held at which the main — and — only speaker was a public speaker from the Muslim community.  After he had finished speaking, those present began to ask questions, and I asked him: ‘Doctor, do you believe that the Islamic books we have will contribute to the creation of a peaceable and nonviolent generation?’  The speaker was well aware of who I was and of my contributions; he, therefore, replied: ‘Absolutely not!’ implying that Islamic books need to be altered or looked at more carefully.  However, when asked by a publisher of a Lost Angeles Arabic-language newspaper if it would be okay to quote his answers word for word, he objected. . . . deep down he [the [publisher] realized that what the speaker had said in a private forum was different from what he was prepared to say publicly.”


P. 155: “Islam is a sealed flask.  Its stopper allows no ventilation.  In order to safeguard itself and guarantee its continued survival this ideological system holds its people in an iron grip and has created an oppressive and despotic relationship between society and the individual.  The individual has no freedom within his society and has been deprived of his ability to express his opinion, especially when that opinion is not the prevailing one.  Islam has deprived its followers of the most basic form of freedom — the freedom to express oneself.  And it has killed their desire to enjoy this freedom.  In order to ensure its control over the individual, it has interfered in all aspects of his life, large and small, and has planned it out for him in every particular.  It micromanages his every activity and regulates the most private moments of his life — to the point of commanding him to put his left foot before his right when he gets into the bath.”


PP. 160-161: “How can a Muslim escape the grasp of his ruler when he is completely convinced of the necessity of obeying him?  How can he protest against this obedience, which represents obedience to his Prophet and therefore also to his God?  He cannot.  Islam is indeed a despotic regime.  It has been so since its inception, and remains so today.”


P. 179: “From its earliest beginnings Islam has forcibly defended its teachings.  It resorted to force because it needed power.  It used its might to stamp out any ideas that did not fit into its program, and kept its people firmly locked up in prison.  It rejected the principle of excellence and the laws of supply and demand.  Not merchandise but its own was allowed into its marketplace.  The Koran and the life, actions, and sayings of the Prophet Muhammad were the sole source of knowledge and the only basis for legislation.  Islam imposed these sources by force and allowed no others to compete with them. . . .”


P. 192: “If you read the history and teachings of Islam you will get the initial impression that Islam is more accepting of and less hostile to Christians and Jews, as it recognizes the sanctity of their holy books.  But anyone who scrutinizes this history carefully with a critical eye will realize that Islam has declared war on both religions, and has entrusted its followers with a sacred mission: to fight them until the End of Days.”


P. 199: “I always ask myself: Why have my children, the product of American education, grown up to respect others, no matter what their religion, race, or origins?  Why was I burned by the fires of hatred until late in life, and why are people in my homeland still being burned by that fire?  Why should people in the land of my birth not learn to love, so that they can be productive, efficient, and happy like people in other countries that teach love?  Why should people in my homeland not learn to accept people who do not profess the same religion as they do, so that they can live with others in peace and harmony?  We have learned to hate others, and this hatred has hurt us more than it has hurt anyone else.”


I quote extensively from Sultan’s book to give those who have not or will not read her book more than just a taste of what I feel makes her book great — and a terrific read as well.  As noted at the opening of this review, this is an important, necessary, relevant, and significant book that should be read by everyone.  


Here is something I found fascinating.  When I wrote this review (07-16-10), there were 66 reviews on the Amazon.com website.  Of those, only 8 were negative (and two of them were written by men whose first names were Mohammed whose negative reviews would be expected, so we’re left with only 6 negative ones), but here is what is fascinating: of the remaining 58 reviews, most were 4-star reviews and the remaining few were 3-star reviews.  Not only were most of the reviews of this book 4-star (outstanding), but the reviewers took the time to write extensive reviews, not just a sentence or two.  A serious book merits serious reviews which take time to write.


This is a serious book that needs greater attention as well as more readers.


This book can be found at Amazon.com: A god who hates: The courageous woman who inflamed the Muslim world speaks out against the evils of Islam

Friday, July 1, 2011

LAUGH . . . And Then Some

A married couple was asleep when the phone rang at 2 in the morning.

The wife (undoubtedly blond) picked up the phone, listened a moment and said, How should I know, that's 200 miles from here!" and hung up.

The husband said, "Who was that?"

The wife said, "I don't know, some woman wanting to know if the coast is clear."

Laugh Like There's No Tomorrow: Over 2,000 jokes from the Internet

From Day #216 in a complete manuscript compiled by Richard L. Weaver II

Thursday, June 30, 2011

What one letter can do

by Richard L. Weaver II, Ph.D.    

I really didn’t think anything about it when it happened because her action fit into a pleasing matrix of supportive, encouraging, positive behavior; however, it was such a treat that I decided to write a letter describing her actions.  This is the letter I wrote:
 
Mr. Anthony Sprenger, Branch Manager
Key Bank
1088 Louisiana Avenue
Perrysburg, OH 43551

Dear Mr. Sprenger:

This unsolicited letter is designed specifically to extol the virtues of Monica Kernahan — an outstanding Key Bank client-service representative.

We have been associated with Key Bank since it took over State Home Savings Bank in 1984.  Previously we had done all our banking with State Home Savings, and when the change occurred, we then did all our banking with Key Bank; thus, our association with Monica goes back as far as 1985 — twenty-four years of wonderful, caring, respectful service.

The most recent example of her adeptness and capability took place within the last fifteen minutes; however, it is a true and representative example of the many associations I have had with her during the near quarter-of-a-century relationship.

On January 9, 2009, I took out a second Key Equity Option with Monica which she promptly deposited into my Key Bank checking account.  At the time, this was a second Key Equity Option account.  Although we did not discuss it, monthly payments for the first Key Equity Option were automatically deducted from our checking account.

On February 14, 2009, I received the first notification that the “Total Minimum Payment” of was due, and an envelope was enclosed for payment.  I called Monica at 12:50 p.m. on February 23rd to make certain that the payment would be made automatically, and she assured me she set up the account in that manner.

Well, to make a long story short, at 11:45 a.m. today (02-27-09), she called me (unsolicited and unexpected) to let me know that as of yesterday, the automatic payment had taken place.  It was simply a call to inform me, keep me posted, and let me know that she was on top of things — making certain that my concerns were her concerns and that full closure had taken place on this account.

Mr. Sprenger, it is precisely this kind of service, kindness, and attention to detail that has caused me to return again, and again, and again to Monica (and, obviously, Key Bank).

Monica discharges her duties and then some.  She helps bank clients and then some.  She assists those who ask for information and then some.  And, Mr. Sprenger, I am always impressed with her thoughtfulness, sensitivity, and unrestrained compassion.  The friendliness and generosity she has displayed are truly representative of outstanding service, and I feel she is an excellent model of excellence for Key Bank.

     
There are several lessons here for those who want to “extol the virtues” of others who have touched their lives in direct and positive ways.  The first key is to find out exactly who should be contacted.  It is not just the immediate supervisor for he or she may not carry the weight necessary to present your comments to others.  You need to find out who is the person who can make a difference, get the correct spelling of that person’s name, and get the exact address (or phone number) to which to send your letter.
    
A phone call alone may not have the impact you desire, does not provide a permanent record, and may not be passed along.  What I have found is that a letter serves these purposes best for several reasons: 1) It can be copied, and a copy can be given to the person about whom you are writing.  2) A copy can be sent to those in superior positions, or to whose likely to have the most influence.  3) A copy can be put into the employee’s permanent file.
    
The second lesson for those who want to “extol the virtues” of others is to be specific.  Notice in the letter that I included exact dates of when things occurred.  Also, I described exactly the behaviors I was talking about—leaving nothing to the imagination of anyone reading the letter.
    
The third important lesson is to make certain that your comments tie the behavior or actions of the employee to the business or organization he or she represents.  That is exactly why I wrote, “Mr. Sprenger, it is precisely this kind of service, kindness, and attention to detail that has caused me to return again, and again, and again to Monica (and, obviously, Key Bank).”
    
A fourth lesson is to add an evaluation of the employee.  Tell exactly how the employee’s behavior made you feel, how it helped you, or what it looks like from a person on the outside.  Leave nothing to chance.  Once again, I added a final paragraph to the letter: “Monica discharges her duties and then some.  She helps bank clients and then some.  She assists those who ask for information and then some.  And, Mr. Sprenger, I am always impressed with her thoughtfulness, sensitivity, and unrestrained compassion.  The friendliness and generosity she has displayed are truly representative of outstanding service, and I feel she is an excellent model of excellence for Key Bank.”
    
A fifth lesson involves the final portion of your letter: your signature.  When you sign your letter, be complete.  An anonymous letter, for example, serves little purpose and is unlikely to get much attention.  When I signed mine, I not only used my name, but I added my position as president and CEO of And Then Some Publishing, LLC, and I added my address, phone number, and my e-mail mailboxes (URLs).  Incidentally, I was notified immediately by Mr. Sprenger that he had received my letter, appreciated my comments and my business, and was sending a copy of the letter to the regional office.
    
I have to add a footnote to all that took place.  I went into Key Bank today (February 16, 2010), and when I saw Monica, I asked her if she had received the plaque she expected.  You see, my letter—that letter alone—won her recognition in both the region and district, and in competition with others vying for employee of the month, Monica won the competition.  The certificate, “The Great Lakes WOW of the Month” was signed by Chuck Sulerzyski, Regional President, and Jim Hoffman, District President.
    
When I asked Monica if I could see the certificate, she immediately asked me if I wanted a copy of it.  Naturally, I said, “Yes,” and she took it off the wall, proceeded immediately to the copy machine, and I have a copy of her certificate here at my computer as I am writing this essay—just one more example of the “friendliness and generosity she has displayed [that] are truly representative of outstanding service.”
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At WriteExoress, even though the goal is to sell software, there are some excellent suggestions for writing letters of appreciation.  Along with my suggestions above, their essay, “Appreciation Letters:  Write a powerful letter of appreciation that makes the right impression, or makes someone feel special,” offers brief additional ideas.

At wikiHow there are steps, tips, and warnings for writing such letters in the essay, “How to Write a Letter of Appreciation,” originated by Nicole Willson, Ben Rubenstein, and Sondra C. Anonymous.  This is a very useful web site.
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Copyright June, 2011, by And Then Some Publishing, LLC.

Wednesday, June 29, 2011

Day #260 - Don't wait for heaven to get a life.

SMOERs: Words of Wisdom

"Life is like a taxi.  The meter just keeps a-ticking whether you are getting somewhere or just standing still." --Lou Erickson

Day #260 - Don't wait for heaven to get a life.

SMOERs: Self-Motivation, Optimism, Encouragement Rules! - Daily Reminders for Outstanding Living
An everyday guide full of quotations to uplift your spirits.  This is one of four motivational quotations for Day #260.
Free 30-Day sample: smoers.com

Tuesday, June 28, 2011

And Then Some News

Thursday's Essay Preview

This is one of two essays that not only prove "the power of small," but show, too, the power of a personal letter.  The first part of this essay reads: I really didn’t think anything about it when it happened because her action fit into a pleasing matrix of supportive, encouraging, positive behavior; however, it was such a treat that I decided to write a letter describing her actions.  This is the letter I wrote:
Mr. Anthony Sprenger, Branch Manager
Key Bank
1088 Louisiana Avenue
Perrysburg, OH 43551

Dear Mr. Sprenger:

This unsolicited letter is designed specifically to extol the virtues of Monica Kernahan — an outstanding Key Bank client-service representative.
                                                                      
                                                                                      

Thursday's Essay Excerpt - from the last paragraph of the essay



When I asked Monica if I could see the certificate, she immediately asked me if I wanted a copy of it.  Naturally, I said, “Yes,” and she took it off the wall, proceeded immediately to the copy machine, and I have a copy of her certificate here at my computer as I am writing this essay—just one more example of the “friendliness and generosity she has displayed [that] are truly representative of outstanding service.”


And Then Some News

Monday, June 27, 2011

Switch: How to change things when change is hard

Switch: How to change things when change is hard
By Chip Heath and Dan Heath


Book review by Richard L. Weaver II, Ph.D.


I loved the Heath’s first book, Made to Stick, and I used the illustration I found in their book (about tapping out the beat of a song like “Jingle Bells” and then predicting the accuracy of getting another person to know what song was being conveyed by just the beat alone) in a speech I gave as well as in the revision of my textbook.  That book is well written, and it is, indeed, what prompted me to review their new book, Switch.  (The illustration is a great example of what it requires for speakers to know that they are accurately and precisely conveying their ideas to audience members.)


You can sometimes gauge the substance, depth, or seriousness of a book by the resources on which the author(s) depend in their writing.  In this 264-page book, there are about 24 pages of notes, and the resources appear well-selected, academic, and thorough.  Impressive!


“Chip Heath [from the back flyleaf of the book] is a professor at the Graduate School of Business at Stanford University,” and “Dan Heath is a senior fellow at Duke University’s Center for the Advancement of Social Entrepreneurship (CASE).  Previously, he was a researcher and case writer at Harvard Business School.”


The book depends for its basis on this fact: “. . . the brain has two independent systems at work at all times.  First, there’s what we called the emotional side.  It’s the part of you that is instinctive, that feels pain and pleasure.  Second, there’s the rational side, also known as the reflective or conscious system.  It’s the part of you that deliberates and analyzes and looks into the future” (p. 6).


The Heaths go on to borrow from Jonathan Haidt’s book, The Happiness Hypothesis in which “Haidt says that our emotional side is an Elephant and our rational side is its Rider.  Perched atop the Elephant, the Rider holds the reins and seems to be the leader.  But the Rider’s control is precarious because the Rider is so small relative to the Elephant.  Anytime the six-ton Elephant and the Rider disagree about which direction to go, the Rider is going to lose.  He’s completely overmatched” (p. 7).


With all that information offered, the Heaths now draw their conclusion regarding change: “If you want to change things, you’ve got to appeal to both.  The Rider provides the planning and direction, and the Elephant provides the energy.  So if you reach the Riders of your team but not the Elephants, team members will have understanding without motivation.  If you reach their Elephants but not their Riders, they’ll have passion without direction.  In both cases, the flaws can be paralyzing.  A reluctant Elephant and a wheel-spinning Rider can both ensure that nothing changes.  But when Elephants and Riders move together, change can come easily” (p. 8).


The three-part framework the Heaths suggest that can guide readers in any situation includes 1) directing the rider (give the rider crystal-clear direction), 2) motivating the elephant (get it on the path and cooperating by engaging its emotional side), and 3) shape the path (make change more likely, no matter what’s happening with the Rider and Elephant).  (See pages 17-18.)


This is a well-written book full of engaging stories that are drawn directly from the research.  Through the stories and the way the book is organized, the Heaths don’t just draw you in and along, they continually show you what it (the stories and research and insights) mean to you.  It is their conversational style, their lack of academic pretension, their ability to distill and make immediate and useful the results of scores of studies, that make this an enjoyable book to read — and for those seriously interested in change, or how to change business, how to make changes in your own behavior, or, even how to make changes in the world, their suggestions hold water.


This book is available at Amazon.com: Switch: How to change things when change is hard

Friday, June 24, 2011

LAUGH . . . And Then Some

ATTORNEY: Do you know if your daughter has ever been involved in voodoo?

WITNESS: We both do.

ATTORNEY: Voodoo?

WITNESS: We do.

ATTORNEY: You do?

WITNESS: Yes, voodoo.


Laugh Like There's No Tomorrow: Over 2,000 jokes from the Internet

From Day #215 in a complete manuscript compiled by Richard L. Weaver II

Thursday, June 23, 2011

Beijing IV: Tackle the basics

by Richard L. Weaver II, Ph.D.    

We are touring the best-preserved imperial palace in all of China, the five-century-old Forbidden City located in the center of Beijing.  Our guidebook, Beijing Encounter (by Lonely Planet), says that the 14 Ming emperors and 10 Qing emperors “became absorbed in the splendor of life inside the palace.  The royal mealtime took up much of the day.  By the time Empress Cixi took power, she was getting twice-daily meals consisting of over 100 dishes” (p. 11).
    
Just as in other countries (such as Istanbul/Constantinople, Turkey) the “lap of luxury could be a detriment to imperial rule and Chinese leaders were often ignorant of the living conditions outside the palace walls” (p. 11).  The dull task of actually ruling the people was turned over to court eunuchs.  Emperors, instead, spent their time eating, collecting concubines, and writing poetry.  Many [emperors] died at a young age because of poor diets, no exercise, and a life in the lap of complete luxury.  Who would trade a longer life for such self-indulgence and immoderation — total hedonism!
    
We visited few of the 9,999 rooms in the Forbidden City.  We did, however, wander off the main walkway to see some of the museums located at the sides of each open square.  More than a million workers built the City, and workers, to this day, are thought of and treated as the bottom rung of the economic ladder.
    
An example of how workers are viewed is revealed on Chinese currency.  The 5.00 RMB note comes in 2 sizes.  The large one, with Mao’s picture is truly worth its value (about $.74 U.S.), but the small 5.00 RMB note, which depicts a beautiful young man and woman (workers), is nearly worthless (pennies), according to Michael Ye, our previous tour guide in Beijing.  And as Ye pointed out, it is clearly a political statement.  (As an aside, we did not know the difference between these bills, and a taxi driver refused to take our small 5.00 RMB note, and we didn’t know why until it was explained to us by one of the Marriott employees who could speak English clearly.  If Beijing wanted another problem to solve that would make the City more “user/tourist friendly,” it would be: Get rid of the small 5.00 RMB note!  Take care of the basics.
    
To show how the belief in symbols and colors dominated the life of the Chinese, we saw colors, symbols, and animals that are believed to bring peace, prosperity, happiness, longevity, and a continuance of ruling the people in every square and outside every pavilion.  Their beliefs were clearly revealed as we walked the main path through the Forbidden City.
    
We began our tour of the Forbidden City by walking to, and looking into — from barriers outside swarmed by hoards of pushing and shoving Chinese tourists — the Hall of Supreme Harmony, the palace’s biggest structure, which was the site of the imperial’s grandest events.
    
Inside the hall, the throne is guarded by two luduan (beasts which can detect truth) — mythical beasts that can understand all languages and cover a distance of 9,000 leagues in a day.  Outside some buildings at the Summer Palace, we saw cranes, elephants, and lions.  And a male and female (the female is always on the right) lion can be found guarding the outside of many buildings to help ward off evil spirits.
    
Following the Hall of Supreme Harmony was a Hall of Central Harmony and a third called the Hall of Preserving Harmony.  Behind the Hall of Supreme Harmony is a 55.77-foot-long marble carriageway, the wall of which supports a large, carved dragon.  A dragon represents power and the authority of rulers.
    
The Palace of Heavenly Purity housed Ming and early Qing emperors, and the Palace of Earthy Tranquility served as the empresses’ quarters.  Many of the present museum buildings along both side of the various squares, were the halls formerly used as the concubines’ or eunuch’s living quarters.  One emperor is known to have at least 3,000 concubines.
    
At the northern end of the Forbidden City through the Gate of Terrestrial Tranquility is the Imperial Garden.  Built in 1417 during the Ming dynasty, it was the private garden of the imperial family, and it is the most typical imperial garden in China.  At a Chinese website, in an essay on “The Forbidden City,” it says, “This garden was used exclusively by the imperial family to sip tea, play chess, meditate and generally relax.”  The garden included rockeries, walkways, pavilions, carbuncular and deformed cypress trees, and, I might add, based on our visit, wall-to-wall tourists.
    
We left the Forbidden City very tired of walking, and we were pointed in the direction of a taxi stand.  We walked a long way to a corner where taxis were forced to stop, and there, a Chinese lady who spoke flawless English helped us secure a taxi, made certain the driver knew where we were going, and even came over to make certain everything was fine as we departed.
    
On this day (Day 3 in Beijing), we walked to the Railway Station (just a ten-minute walk from our hotel), walked over the boulevard in front of the station via a pedestrian overpass, and had dinner of 2 spicy-chicken sandwiches and a vanilla milkshake at McDonald’s.  Because you cannot drink Beijing water (discussed in my second Beijing essay), we chose not to trust the food at the numerous Chinese restaurants available.  Why chance an intestinal problem just as we’re facing a long flight home the next day?
    
Our stay in Beijing has been delightful, and on the last day when we opened the curtains, we saw the sun for the first time in Beijing — or in more than a week.  The weather while we’ve been here (late March-April 1st, 2010), has been refreshingly cool (especially after the heat and humidity of the early cities we visited on this cruise).
    
We exchanged our money back from Chinese yuen (about 522.50 RMB) to U.S. currency (about $76.00 U.S.) which took us about one-half hour at the same exchange center/bank we used when we first arrived in Beijing.  It was a complicated, paper-heavy transaction which required the use of passports, numerous signatures, and money counted at least 3 times.
    
Princess cruise line provided the shuttle to the airport, and we discovered that Beijing has one of the most attractive, tourist-friendly airports in the world.  It is clean, toilets are spotless, airport personnel are helpful and friendly, and the methods used for boarding the aircraft are efficient and effective.  What a delightful way to end our Southeast Asian experience!
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At Wikitravel the essay on “Beijing” offers Beijing history, orientation, people, travel, climate, demographics, as well as where to eat, shop, and sleep.  This is a complete website and is a good place to begin for its broad orientation.

At Epinions.com there is a very complete essay on Beijing, entitled, “Everything You Need to Know About Beijing,”  that offers a lengthy review of the city covering such topics as A. Overview of the city; B. Weather; C. Money Issues; D. Transportation; E. Lodging; F. Dining;; G. Tourist Attractions; and H. Shopping.      
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Copyright June, 2011, by And Then Some Publishing, LLC.
   

Wednesday, June 22, 2011

Day #259 - Go for the glory.

SMOERs: Words of Wisdom

"Every day you may make progress.  Every step may be fruitful.  Yet there will stretch out before you an ever-lengthening, ever-ascending, ever-improving path.  You know you will never get to the end of the journey.  But this, so far from discouraging, only adds to the joy and glory of the climb." --Winston Churchill

Day #259 - Go for the glory.

SMOERs: Self-Motivation, Optimism, Encouragement Rules! - Daily Reminders for Outstanding Living
An everyday guide full of quotations to uplift your spirits.  This is one of five motivational quotations for Day #259.
Free 30-Day sample: smoers.com