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Thursday's Essay Preview

This is one of two essays that not only prove "the power of small," but show, too, the power of a personal letter.  The first part of this essay reads: I really didn’t think anything about it when it happened because her action fit into a pleasing matrix of supportive, encouraging, positive behavior; however, it was such a treat that I decided to write a letter describing her actions.  This is the letter I wrote:
Mr. Anthony Sprenger, Branch Manager
Key Bank
1088 Louisiana Avenue
Perrysburg, OH 43551

Dear Mr. Sprenger:

This unsolicited letter is designed specifically to extol the virtues of Monica Kernahan — an outstanding Key Bank client-service representative.
                                                                      
                                                                                      

Thursday's Essay Excerpt - from the last paragraph of the essay

When I asked Monica if I could see the certificate, she immediately asked me if I wanted a copy of it.  Naturally, I said, “Yes,” and she took it off the wall, proceeded immediately to the copy machine, and I have a copy of her certificate here at my computer as I am writing this essay—just one more example of the “friendliness and generosity she has displayed [that] are truly representative of outstanding service.”


And Then Some News