Tuesday, March 20, 2012

And Then Some News

Thursday's Essay Preview

The first paragraph of Thursday's essay, "Resolving Conflicts," reads as follows:

It came as a surprise, but once I digested the request, it was understandable.  Several of the reviewer-critic-users of the ninth edition of my textbook, Communicating Effectively (McGraw-Hill, 2009) said that their students wanted more on resolving conflicts in the next edition.  I thought about the request and how best to respond to it.

Thursday's Essay Excerpt - from the last paragraphs of the essay

If you have, or can adopt or assume, the following personality traits, you are best equipped to handle conflict situations.  Revealing maturity and wisdom rank first.  Consideration of and an ability to empathize with others rank second.  The third characteristic, but no less important than the first two, is the ability to remain open-minded, objective, tolerant, and flexible.  In addition to these important traits, your ability to see things in shades of gray rather than in black-and-white, a positive attitude toward conflict and its benefits, and the ability to offer options, alternatives, and choices.

And Then Some News

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